Need help?
0371 384 3591

Frequently Asked Questions

Where can National Book Tokens be spent?

National Book Tokens gift cards (and e-Gift cards) can be spent in bookshops across the UK and Ireland, and online. Bookshops include Waterstones, WHSmith (excluding Travel outlets in stations and airport locations), Blackwell's, Easons, Foyles, and local independent bookshops. Online bookshops include, and (UK),, and (Ireland), and a number of independent bookshops.

Can I order over £1,000 for business?

Yes, please visit for details of how to order for your business, school or organisation.

Do National Book Tokens have an expiry date?

National Book Token gift cards have an 8 year expiry period from the date of last use. However, if they do expire our policy is to replace expired gift cards (conditions apply).

What will happen after I place my order online?

This site is operated by Voucher Express on behalf of National Book Tokens. We will send you an email from to confirm that we received your order. We will send you another email before your requested delivery informing you that your Gift Card has been despatched. If we are not able to process your order, we will contact you by email.

What is the helpline number for online Gift Card purchases?

When you contact us for existing orders, please quote the order number (starts with 'NBOOKTOK') included in the confirmation email you received after placing your order. You can contact us via e-mail at or call our helpline on 0371 384 3591, Monday to Friday, 9am - 5pm and Saturdays 9am – 12:30pm. If calling from overseas, please dial +44 371 384 3591.

Is same day despatch available?

Same day despatch is available for orders placed before 3pm Monday to Friday and costs £7.50. Please select the same day despatch delivery option online, or alternatively call 0371 384 3591 to place an order by phone. If calling from overseas, please dial +44 371 384 3591.

What are the payment methods?

We accept card payments (Visa, Mastercard, American Express), Apple Pay and Google Pay.

Why can’t I pay by PayPal?

Due to security reasons e-Gift Cards cannot be paid for with PayPal, however you can use PayPal to buy physical gift cards.

How secure is my card payment?

For secure card payments we use a validated Level 1 PCI DSS compliant service provider and all transactions are subject to validation and authorisation by us and your card issuer. For better protection 3D secure security measures may require you to enter a password, or get a security code by your card issuer. Alternatively, you can use your Apple Pay, or Google Pay account.

What will appear on my statement?

Your statement will read "Voucher Express".